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benefitSMART Cancer Solutions

Privacy Policy

B SMART HEALTH SOLUTIONS, LLC

Effective Date: July 31, 2026

​Last Updated: July 31, 2026

1. Introduction

B SMART HEALTH SOLUTIONS, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal data, including cell phone numbers and other contact information, in connection with our health benefit services, customer communication, and service outreach activities. 

By providing your personal information to us, enrolling in or utilizing our services, or communicating with us, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not provide personal information or use our services. 

IMPORTANT NOTICE: This Privacy Policy is intended as a general template. It does not constitute legal advice. Organizations should consult qualified legal counsel to ensure compliance with applicable federal, state, and local laws, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Telephone Consumer Protection Act (TCPA), the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA), and other relevant privacy and consumer protection statutes. 

2. Scope Of This Policy

This Privacy Policy applies to: 

  • Personal information collected through our websites, mobile applications, enrollment forms, customer service channels, and other online or offline means; 

  • Cell phone numbers and other contact data used for customer communication, appointment reminders, benefit notifications, service outreach, and related health benefit services; 

  • Information collected from or about individuals who inquire about, enroll in, or receive health benefit-related services from the Company; and 

  • Communications sent via telephone, text message (SMS/MMS), email, or other electronic means in connection with our services. 

3. Information We Collect

3.1 Personal Information

We may collect the following categories of personal information: 

  • Contact Information: Full name, mailing address, email address, and telephone numbers (including cell phone numbers). 

  • Demographic Information: Date of birth, gender, and other relevant demographic details as needed for benefit eligibility or service delivery. 

  • Health Benefit-Related Information: Information related to health plan enrollment, benefit utilization, eligibility determinations, and service preferences, which may include protected health information (PHI) subject to HIPAA when applicable. 

  • Communication Preferences: Preferred methods and times of contact, opt-in/opt-out status for text messages, calls, and emails. 

  • Device and Technical Information: IP address, browser type, device identifiers, and usage data when you interact with our digital platforms. 

  • Other Information: Any other information you voluntarily provide to us in connection with inquiries, feedback, or service requests. 

3.2 How We Collect Information

We collect personal information through: 

  • Direct submissions via enrollment forms, websites, applications, or customer service interactions; 

  • Communications you initiate or receive from us (calls, texts, emails); 

  • Third-party sources such as employers, plan sponsors, brokers, or service partners, where authorized; 

  • Automated technologies (cookies, pixels, analytics tools) when you visit our websites or use our applications. 

4. How We Use Your Information

We use personal information, including cell phone numbers and other contact data, for the following purposes: 

  • Service Delivery: To provide, administer, and support health benefit services, including enrollment, eligibility verification, claims-related assistance, and member support. 

  • Customer Communication & Outreach: To contact you via telephone, text message (SMS/MMS), email, or other channels regarding benefit information, appointment reminders, service updates, wellness programs, educational materials, and other service-related communications. 

  • Consent-Based Marketing & Informational Messages: Where you have provided prior express written consent (as required under the TCPA and applicable laws), to send promotional or informational messages about our services and related offerings. 

  • Operational & Administrative Purposes: To manage our relationship with you, respond to inquiries, process requests, maintain records, and improve our services. 

  • Legal & Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests; to enforce our agreements; and to protect the rights, property, or safety of the Company, our users, or others. 

  • Analytics & Improvement: To analyze usage patterns, measure effectiveness of communications, and enhance our products, services, and user experience. 

5. Consent for Telephone and Text Communications

By providing your cell phone number to B SMART HEALTH SOLUTIONS, LLC, you expressly consent to receive calls and text messages (SMS/MMS) from or on behalf of the Company for purposes related to health benefit services, customer communication, service outreach, appointment reminders, benefit notifications, and other service-related messages. Message and data rates may apply. Message frequency varies. 

Where required by the Telephone Consumer Protection Act (TCPA) or other applicable law, we will obtain your prior express written consent before sending marketing or promotional text messages or placing autodialed/prerecorded marketing calls. 

Opt-Out / Unsubscribe: You may opt out of text messages at any time by replying "STOP" to any message you receive from us. You may also contact us using the information in Section 14 to request removal from our calling or texting lists. Opting out of text or call communications will not affect your ability to receive services, though it may limit certain service-related notifications. 

We honor do-not-call requests and maintain internal suppression lists in accordance with applicable law. 

6. How We Share Your Information

We do not sell your personal information. We may share personal information in the following circumstances: 

  • Service Providers & Business Associates: With third-party vendors, contractors, and business associates who perform services on our behalf (e.g., communication platforms, data processors, IT support, claims administrators), subject to contractual obligations to protect the information. 

  • Plan Sponsors & Partners: With employers, group plan sponsors, brokers, or other authorized partners as necessary to administer health benefits or as directed by you. 

  • Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, safety, or property. 

  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case the successor entity would be bound by this Privacy Policy or a substantially similar policy. 

  • With Your Consent: When you direct us or otherwise consent to the disclosure. 

7. Protected Health Information and HIPAA

To the extent we create, receive, maintain, or transmit protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA"), such information is subject to our separate Notice of Privacy Practices (NPP) and applicable Business Associate Agreements. This Privacy Policy is intended to complement, and not supersede, our HIPAA Notice of Privacy Practices. In the event of any conflict regarding PHI, the HIPAA Notice of Privacy Practices and applicable law shall control. 

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include, as appropriate, encryption, access controls, secure storage, employee training, and vendor oversight. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. 

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to provide services, to comply with legal, regulatory, tax, and accounting obligations, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the type of information and the applicable legal requirements. When information is no longer needed, we will securely delete, destroy, or de-identify it in accordance with our data retention policies and applicable law. 

10. Your Privacy Rights

Depending on your jurisdiction of residence, you may have certain rights regarding your personal information, which may include: 

  • Right to Access: Request confirmation of whether we process your personal information and obtain a copy of such information. 

  • Right to Correction: Request correction of inaccurate or incomplete personal information. 

  • Right to Deletion: Request deletion of personal information, subject to certain exceptions (e.g., legal retention requirements). 

  • Right to Opt-Out of Sale/Sharing: Where applicable (e.g., under CCPA/CPRA), opt out of the "sale" or "sharing" of personal information. We do not sell personal information. 

  • Right to Limit Use of Sensitive Personal Information: Where applicable, request limitation on the use of sensitive personal information. 

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. 

  • TCPA / Communication Preferences: Opt out of text messages and certain calls as described in Section 5. 


To exercise any of these rights, please contact us using the information provided in Section 14. We may need to verify your identity before processing your request. Authorized agents may submit requests on your behalf where permitted by law, subject to verification requirements. 

11. Children's Privacy

Our services are not directed to individuals under the age of 18 (or the applicable age of majority). We do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions) without appropriate parental consent. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately. 

12. Cookies and Tracking Technologies

Our websites and applications may use cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze usage, and support communications. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our digital platforms. We may also use analytics services that collect aggregated or de-identified information about site usage. 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically. Material changes will be communicated by posting the updated Policy on our website or through other appropriate means. Your continued provision of personal information or use of our services after the effective date of any changes constitutes acceptance of the revised Policy. 

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please contact us at: 


B SMART HEALTH SOLUTIONS, LLC 

Attn: Privacy Officer / Compliance 

2401 W Main St Suite 108, Battle Ground WA, 98604 

Email: solutions@benefit-smart.com (or designated privacy email) 

Phone: 360.687.2288 


We will respond to your inquiry in accordance with applicable law. 

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles, except to the extent that federal law (including HIPAA and the TCPA) preempts state law. Any disputes arising under this Policy shall be resolved in the state or federal courts located in Clark County, WA, unless otherwise required by applicable law. 

16. Additional Terms and Conditions

16.1 No Warrenty

While we take reasonable measures to protect personal information, we make no warranties or representations regarding the absolute security of data transmitted over the Internet or stored electronically. Use of electronic communication channels is at your own risk to the extent permitted by law. 

16.2 Third-Party Links and Services

Our websites or communications may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices of third parties. 

16.3 International Users

Our services are primarily directed to individuals in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By providing personal information, you consent to such transfer and processing. 

16.4 Severability

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from this Policy. The remaining provisions shall continue in full force and effect. 

16.5 Entire Agreement

This Privacy Policy, together with any applicable Terms of Service, Notice of Privacy Practices (for PHI), and consent forms you may have executed, constitutes the entire agreement between you and B SMART HEALTH SOLUTIONS, LLC regarding the subject matter hereof and supersedes all prior or contemporaneous understandings regarding privacy practices, except as otherwise required by law. 

16.6 Assignment

We may assign our rights and obligations under this Privacy Policy in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. You may not assign your rights under this Policy without our prior written consent. 

17. Acknowledgement

By providing your cell phone number, personal information, or otherwise engaging with B SMART HEALTH SOLUTIONS, LLC for health benefit services, customer communication, or service outreach, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein, including the receipt of service-related telephone calls and text messages subject to applicable opt-out rights. 

© 2026 B SMART HEALTH SOLUTIONS, LLC. All Rights Reserved.

This document is a general template and does not constitute legal advice.

Please consult qualified legal counsel for compliance with all applicable laws.